THE SAXBYS STORY
Founded by entrepreneur, Nick Bayer, in 2005, Saxbys is more than a coffee company. It is a social impact movement in real-world education fueled by amazing food, beverage, and hospitality. In 2015, Saxbys created the nation’s first Experiential Learning Platform (ELP)—an entrepreneurial proving grounds where students realize their leadership potential by running the entire cafe operation while earning full academic credit and wages through a unique university partnership.
“EverSafe OS changed our mentality, helping us build a stronger bond between our team and guests.”
HAYLEY RETTER, STUDENT CAFE EXECUTIVE OFFICER
THE COVID-19 IMPACT
Like many others, as the pandemic began in early spring, Saxbys had no choice but to shut down all locations in March. Once state and local regulations allowed businesses to reopen, the team was eager to create a reopening plan that made the space and experience safe for both guests and employees.
THE EVERSAFE OS PARTNERSHIP
As they set a plan to reopen in August, the team was united and optimistic about the future. First, the team drafted new safety and cleaning protocols, referencing the EverSafe OS Solutions Library for best practices and helpful tips. With a plan in place, the next step was educating Cafe Executive Officers and team members. Between articles in the Solutions Library and videos provided in Spot Training, EverSafe OS became Saxbys’ trusted resource for truly understanding why new practices are needed and how to execute them properly.
In order to keep new safety practices top of mind, Saxbys started hourly safety and cleaning practices using the Spot Check feature from EverSafe OS. Timers throughout the café are set to provide staff with hourly reminders to complete the checks. Associates use a Chromebook to reference their Spot Check tasks, do all items on the checklist, and mark the items complete. Some items on the checklist are typical practices that Saxbys is simply increasing frequency of, such as handwashing and wiping down high-touch items, and others are new practices specific to COVID-19.
“Every cafe team member undergoes regular training to ensure health and safety within our cafes. Through EverSafe OS we’ve not only been able to tap into Jefferson Health’s vast public health knowledge base, but we’re also able to distribute new trainings and spot check our teams in real-time to drive compliance within our cafes.”
HALEY SAMSI, VP OF OPERATIONS
Not only does Spot Check make it easy for staff to understand expectations and easily complete hourly safety and cleaning practices, EverSafe OS provides management with weekly reports that document exactly what was done and when. Saxbys management is able to provide positive feedback, which continually fuels their safety culture and provides visibility for addressing any challenges staff may be facing.
Saxbys’ marketing team created in-cafe signage and a social media campaign to communicate with guests. They’re able to confidently share safety practices with guests, knowing that they’re operating against the latest information and that hourly Spot Checks are being completed.
THE EVERSAFE OS DIFFERENCE
EverSafe OS quickly became Saxbys trusted resource to help amplify their existing reopening plan and gave their entire team a newfound sense of confidence and accountability.
TOP 5 EVERSAFE OS BENEFITS FOR SAXBYS
- Ability for the Saxbys team to quickly communicate up-to-date information on the latest mandates and recommendations
- Training videos to explain everything from “How to Properly Wear A Mark” to “Handling COVID-19 Related Confrontations”
- Digital checklists to make spot checks faster and eliminate paperwork
- Management access to data and reporting
- Ability to customize the app features based on their unique needs
“WE’RE PROVIDING HOSPITALITY WITH SAFETY IN MIND, EVERY STEP OF THE WAY.”
CAFÉ EXECUTIVE OFFICER
COVID-19 and EverSafe OS has forever changed the cleaning standards of Saxbys and the team plans on sticking with the app long after COVID-19 ends. The team and guests have never felt heathier and happier about the care being given at Saxbys and as new locations continue to reopen, they’re finding new ways to utilize the app’s tools to stay true to their mission of making life better for their guests.